Return Policy
If you are not 100% satisfied with one of our products, you may return it within 14 days of receipt for a refund. Up until 12 months, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund. If you provide us your information when you check out, we may have a record of your purchase. Otherwise, we require a physical receipt.
Please include your proof of purchase in your package of returned item(s) with the products you wish to return. Shipping costs incurred when returning the item(s) are entirely the responsibility of the customer.
Special Conditions
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
• Products showing excessive wear and tear
• Products lost or damaged due to fire, flood, or natural disaster
• Products with a missing label or label that has been defaced
• Products returned for personal reasons unrelated to product performance or satisfaction
• Products that have been soiled or contaminated
• Certain products that are restricted from importation into the United States or require a license.
• On rare occasions, past habitual abuse of our Returns Agreement
Shipping
For the moment, we are only shipping orders to Alberta addresses. We will do our best to ship your order within 72 hours of payment, however, high volumes could increase wait times.
The shipping rate will be calculated in parallel with our shipping partner at checkout.
Payment can be made via all widely held Credit Cards, including Visa, Mastercard, and American Express.
Your information will remain private and secure after progressing through the checkout. Store employees will be provided with only the name and address of the order recipient for the purpose of order fulfillment.